Refund policy

Return & Refund Policy

At Noor Cosmetics, we want you to be completely satisfied with your purchase. Please read our return and refund policy carefully.

How Returns Work

As a dropshipping store, our products are fulfilled directly by our suppliers. This means that all return and refund requests are handled on a case-by-case basis in coordination with our supplier.

If you have an issue with your order, please contact us within 7 days of receiving your item at coreassistsolutions11@gmail.com with:

• Your order number
• A description of the issue
• Photos of the item if it is damaged or incorrect

What Happens Next

Once we receive your request, we will review it and liaise with our supplier on your behalf. Whether a return or refund is approved depends on the nature of the issue and our supplier's assessment. We will always do our best to find a fair resolution for you.

Situations We Can Assist With

• Items arrived damaged or defective
• Wrong item received
• Item significantly different from the description

Please Note

• Returns are not guaranteed and are subject to supplier approval
• Change-of-mind returns may not be accepted
• Shipping costs for returns (if applicable) may be the customer's responsibility

We appreciate your understanding and patience. Our goal is always to ensure you have a positive experience with Noor Cosmetics. 💛